Delivery
How long will it take for my order to be delivered?
Your order will be delivered to you quickly, depending on where you live! We ship worldwide and delivery time and costs vary by location. Here is a handy overview:
Netherlands: 1 to 2 business days.
€7.99 on orders under €75, free shipping from €75.
EU Zone 1 (Belgium, Germany): 2 to 5 business days.
€9.99 on orders under €100, free shipping from €100.
EU Zone 2 (including Austria, Switzerland, France, Italy):
2 to 5 business days. €19.99 on orders under €150, free shipping from €150
EU Zone 3 (including Spain, Sweden): 2 to 5 working days.
€20 on orders under €100, free shipping from €100.
EU United Kingdom: 2 to 5 business days
€50 shipping cost per order
Worldwide & other Europe: 5 to 10 business days.
€25 on orders under €150, free shipping from €150.
Have questions about delivery? You can always email us at info@laimecandles.com!
What shipping methods do you offer?
We offer standard shipping with DHL, with orders placed on weekdays before noon being shipped the same day (for 350-gram scented candles, Ceramic candles and Shapes). Larger candles of 600 and 1000 grams are shipped the next business day, as they need to dry a little longer. We also offer an express service where your order will be delivered the same day by DHL, for an additional fee.
What are the shipping costs?
Netherlands: €6.50 for orders under €75, free shipping from €75.
EU Zone 1 (Belgium, Germany): €8.50 for orders under €60, free shipping from €60.
EU Zone 2 (including Austria, Switzerland, France, Italy): €15 for orders under €60, free shipping from €60.
EU Zone 3 (including Spain, Sweden, United Kingdom): €20 for orders under €100, free shipping from €100.
Worldwide & other Europe: €25 for orders under €150, free shipping from €150.
Can I track my order?
Once your order has shipped, you will receive a tracking number that allows you to track your package.
What should I do if I have not received my order?
If you have not received your order, please contact us at info@laimecandles.com. We are happy to assist you and will make sure your order is delivered as soon as possible.
Payments
What payment methods do you accept?
We accept several payment methods, including:
- iDeal
- Credit card (VISA, MasterCard, American Express)
- Klarna (Pay Later and Klarna Slice It)
- PayPal
- Sofort Banking
- Bankcontact
- Giropay
- KBC/CBC Payment Button
- Belfius Direct Net
- Apple Pay
- In3
- Bank transfer (Bank transfer)
- EPS
What should I do if my payment fails?
Please try again or contact our customer service team for assistance: info@laimecandles.com
Returning
How can I return my order?
You may return your order within 14 days of receipt, provided the product is unopened, unused and in its original packaging. For defective products or if the product does not match your order, you also have 14 days to return it.
What are the charges for returns?
If you are returning the product because of a defect or wrong delivery, we will refund both the purchase price and shipping costs. If you return the product for any other reason, you will pay the return shipping costs yourself.
How long will it take to get my money back?
Can I exchange a product?
At this time, it is not possible to exchange a product. If you want a different product, you can return the current item and then place a new order through the website. We are happy to help you if you have any questions about this!
What should I do if my product is damaged or defective?
If your product is defective or does not match your order, you may return it within 14 days of receipt. Be sure to contact us and report the defect. If your complaint is valid, you will be refunded the full purchase price and shipping costs.
Safety tips for burning candles
Burning candles is an art in itself! By reading the tips below carefully, you will enjoy your candle optimally and safely.
Important safety guidelines
- Extinguish your candle on time: Always leave at least one inch of wax in the glass to prevent the flame from burning against the glass!
- Never leave candles unattended: Always provide a safe, controlled environment.
- Use a refractory trivet: Place your candle, even in glass, on a stable and heat-resistant surface.
- Safety distance: Keep candles out of the reach of children and pets.
- Avoid flammable objects: Make sure there is nothing flammable near the candle.
- Distance between candles: Place several candles at least 15 cm apart.
- No waste in the wax: Remove leftover matches or other materials from the wax.
- Avoid heat sources: Do not place candles near radiators or other heat sources.
- Check the glass: Do not use the candle if the glass is damaged. In case of cracks or breaks, please contact us.
- Cut the wick: Keep the wick at about 0.5 cm for even burning.
- Avoid drafts: Do not place the candle in a place with drafts to avoid smoke and soot formation.
- Fully melting top layer: Allow the top wax layer to melt completely with each burn. This prevents the "tunnel effect" and ensures that the candle burns up nicely.
- Use a candle doover: Extinguish the candle with a candle duster to prevent afterglow.
- Reposition the wick after extinguishing: Allow the candle to cool a bit first, then neatly reposition the wick(s).
- Clean the glass: Remove soot residue on the inside of the glass regularly when the candle has cooled.
- Pay attention to the wick as it burns: Does the candle continue to smoke or soot? Extinguish the candle, wait for it to cool and then cut or reposition the wick.
- Extinguish the candle in time: Stop burning if the flame is too high, the wick is too long, or the wax layer falls below one inch. The glass may otherwise overheat and crack.
- Scented candles in glass: Burn scented candles in well-ventilated rooms and ensure plenty of fresh air.
Refills
When using our refills, first make sure the jar is completely clean. Fill the jar with hot water and dish soap to remove wax residue and wick plates. Make sure no paper or packaging sticks to the refill, and do not place the wax in the jar until it is completely clean and dry inside.
Gift card
Can I buy a gift card from Laime.com?
Yes, we offer gift cards that you can use for purchases on our website.
How can I use my gift card?
Enter the gift card's unique code during checkout. The credit will then be automatically deducted.
Can I use multiple gift cards at the same time?
Yes, you can use multiple gift cards, as long as the total amount of the order allows it.
How long is my gift card valid?
Gift cards are valid for 12 months from the date of purchase.
Can I redeem my gift card for cash?
No, gift cards cannot be redeemed for cash.